Performance Dashboard Overview

The Performance Dashboard makes data open and accessible by measuring the performance of Australian government services against the Digital Service Standard.

This promotes government transparency and helps drive the ongoing improvement of government services – for all Australians.

6 Service
Dashboards

There are 4 Key Performance Indicators that government services are required to publish on the Performance Dashboard.

User Satisfaction

The overall satisfaction rate with the service.

Cost Per Transaction

The estimated cost to government, per transaction, for administering the service.

Digital Take up

The adoption rate for the digital service.

Completion Rate

The overall rate of completion for users of the service.

Learn more about these key metrics

6 Service
Dashboards

Service Dashboards

Australian Citizenship Appointment Booking Service Dashboard

Last updated on 30 Jun 2016

User Satisfaction

"User satisfaction"
Date	Value
2016-07	96 %
2016-06	97 %
2016-05	90 %
2016-04	95 %
2016-03	99 %

Cost Per Transaction

"Cost per transaction"
Date	Value

Digital Take-up

"Digital take-up"
Date	Value
2016-07	22 %
2016-06	23 %
2016-05	14 %
2016-04	15 %
2016-03	2 %

Completion Rate

"Completion rate"
Date	Value
2016-07	99 %
2016-06	98 %
2016-05	97 %
2016-04	92 %
2016-03	94 %

Last updated on 30 Jun 2016

Digital Marketplace Dashboard

Last updated on 22 Aug 2016

View Digital Marketplace

User Satisfaction

"User Satisfaction"

Date Value

Cost Per Transaction

"Cost per transaction"

Date Value

Digital Take-up

"Digital take-up"

Date Value

Completion Rate

"Completion rate"

Date Value

Last updated on 22 Aug 2016

Hobby or Business Tool Dashboard

Last updated on 30 Aug 2016

User Satisfaction

"User satisfaction"
Date	Value
2016-07	77 %

Cost Per Transaction

"Cost per transaction"
Date	Value

Digital Take-up

"Digital take-up"
Date	Value
2016-07	76 %
2016-06	42 %

Completion Rate

"Completion rate"
Date	Value
2016-07	56 %
2016-06	58 %

Last updated on 30 Aug 2016

Import Permit Validation Service Dashboard

Last updated on 7 Sep 2016

User Satisfaction

"User satisfaction"
Date	Value

Cost Per Transaction

"Cost per transaction"
Date	Value

Digital Take-up

"Digital take-up"
Date	Value
2016-08	93 %
2016-07	90 %
2016-06	89 %
2016-05	77 %

Last updated on 7 Sep 2016

Medicare Newborn Enrolment Dashboard

Last updated on 13 Sep 2016

User Satisfaction

"User Satisfaction"
Date	Value
2016-07	97 %

Cost Per Transaction

"Cost per transaction"
Date	Value

Digital Take-up

"Digital take-up"
Date	Value
2016-08	68 %
2016-07	77 %
2016-06	63 %
2016-05	64 %
2016-04	22 %

Completion Rate

"Completion rate"
Date	Value
2016-08	91 %
2016-07	88 %
2016-06	99 %
2016-05	95 %
2016-04	94 %

Last updated on 13 Sep 2016

myGov Dashboard

Last updated on 25 Aug 2016

View myGov

Last updated on 25 Aug 2016

Performance Dashboard Overview

User Satisfaction

Cost Per Transaction

Digital Take up

Completion Rate

Service Dashboards

Australian Citizenship Appointment Booking Service Dashboard

User Satisfaction

Cost Per Transaction

Digital Take-up

Completion Rate

Digital Marketplace Dashboard

User Satisfaction

Cost Per Transaction

Digital Take-up

Completion Rate

Hobby or Business Tool Dashboard

User Satisfaction

Cost Per Transaction

Digital Take-up

Completion Rate

Import Permit Validation Service Dashboard

User Satisfaction

Cost Per Transaction

Digital Take-up

Completion Rate

Medicare Newborn Enrolment Dashboard

User Satisfaction

Cost Per Transaction

Digital Take-up

Completion Rate

myGov Dashboard