Performance Dashboard overview

The Performance Dashboard makes data open and accessible by measuring the performance of Australian government services against the Digital Service Standard.

This promotes government transparency and helps drive the ongoing improvement of government services — for all Australians.

11
service
dashboards

There are four key performance indicators that government services are required to publish on the Performance Dashboard.

User satisfaction

The overall satisfaction rate with the service.

Cost per transaction

The estimated cost to government, per transaction, for administering the service.

Digital take-up

The adoption rate for the digital service.

Completion rate

The overall rate of completion for users of the service.

Learn more about these key metrics
11
service
dashboards

Service dashboards

  • ATO Community Dashboard

    View dashboard ATO Community

    User satisfaction

    User satisfaction (%)
    Date Value
    2018-01 41.17

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2018-01 1.76

    Digital take-up

    Digital take-up (%)
    Date Value
    2018-01 48.41

    Completion rate

    Completion rate (%)
    Date Value
    2018-01 94.55

  • Australian Citizenship Appointment Booking Service Dashboard

    View dashboard Australian Citizenship Appointment Booking Service

    User satisfaction

    User satisfaction (%)
    Date Value
    2016-03 99.0

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2016-03

    Digital take-up

    Digital take-up (%)
    Date Value
    2016-03 1.9

    Completion rate

    Completion rate (%)
    Date Value
    2016-03 94.0

  • Australian Trade Mark Search Dashboard

    View dashboard Australian Trade Mark Search

    User satisfaction

    User satisfaction (%)
    Date Value
    2017-03 99.99

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2017-03 0.0201

    Digital take-up

    Digital take-up (%)
    Date Value
    2017-03

    Completion rate

    Completion rate (%)
    Date Value
    2017-03 88.57

  • Digital Marketplace Dashboard

    View dashboard Digital Marketplace

    User satisfaction

    User satisfaction (%)
    Date Value
    2017-02

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2017-02 28.0

    Digital take-up

    Digital take-up (%)
    Date Value
    2017-02

    Completion rate

    Completion rate (%)
    Date Value
    2017-02

  • Hobby or Business Tool Dashboard

    View dashboard Hobby or Business Tool

    User satisfaction

    User satisfaction (%)
    Date Value
    2016-08 75.6

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2016-08

    Digital take-up

    Digital take-up (%)
    Date Value
    2016-08 8.8

    Completion rate

    Completion rate (%)
    Date Value
    2016-08 58.2

  • humanservices.gov.au Dashboard

    View dashboard humanservices.gov.au

    User satisfaction

    User satisfaction (%)
    Date Value
    2017-07 48.1

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2017-07 0.003

    Digital take-up

    Digital take-up (%)
    Date Value
    2017-07

    Completion rate

    Completion rate (%)
    Date Value
    2017-07

  • Import Permit Validation Service Dashboard

    View dashboard Import Permit Validation Service

    User satisfaction

    User satisfaction (%)
    Date Value
    2016-05

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2016-05

    Digital take-up

    Digital take-up (%)
    Date Value
    2016-05 77.0

    Completion rate

    Completion rate (%)
    Date Value
    2016-05

  • Medicare Newborn Enrolment Dashboard

    View dashboard Medicare Newborn Enrolment

    User satisfaction

    User satisfaction (%)
    Date Value
    2016-04

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2016-04

    Digital take-up

    Digital take-up (%)
    Date Value
    2016-04 24.5

    Completion rate

    Completion rate (%)
    Date Value
    2016-04 91.4

  • myGov Dashboard

    View dashboard myGov

    User satisfaction

    User satisfaction (%)
    Date Value
    2017-10

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2017-10

    Digital take-up

    Digital take-up (%)
    Date Value
    2017-10 60.1

    Completion rate

    Completion rate (%)
    Date Value
    2017-10 95.7

  • Performance Dashboard

    View dashboard Performance Dashboard

    User satisfaction

    User satisfaction (%)
    Date Value
    2016-05

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2016-05

    Digital take-up

    Digital take-up (%)
    Date Value
    2016-05 0.0

    Completion rate

    Completion rate (%)
    Date Value
    2016-05

  • Trade Mark Assist Dashboard

    View dashboard Trade Mark Assist

    User satisfaction

    User satisfaction (%)
    Date Value
    2018-01 88.0

    Cost per transaction

    Cost per transaction ($)
    Date Value
    2018-01 1.36

    Digital take-up

    Digital take-up (%)
    Date Value
    2018-01 72.0

    Completion rate

    Completion rate (%)
    Date Value
    2018-01 69.0