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Dashboard Information

Metrics related to humanservices.gov.au
On 28 June 2017, a public beta of humanservices.gov.au was deployed alongside the current website. The public beta uses the same content as that on the existing site, with a new presentation layer and additional navigation elements.
User satisfaction
User satisfaction is measured through page polling. At the end of each page, there is a simple yes or no survey – ‘was this page helpful?’ The responses are added to derive a total user satisfaction level. Pages with less than 10 responses are not included in the total. Responses to page polling account on average for less than 2% of overall site usage. In the future, helpful session responses will be cross referenced with other channel events such as external search queries or signing into an online account. Automated real time reporting through Google Analytics is being investigated.
Cost per transaction
The cost per transaction measures, the annual running costs of the humanservices.gov.au hosting and publishing platform divided by the unique visitor sessions. The calculation does not include staff costs associated with content creation, publishing and platform management.
Digital take-up
The department is working closely with the DTA to determine how digital take up for an information service can be reported.
Completion rate
The department is working closely with the DTA to determine how digital take up for an information service can be reported.